Award winning concierge

The Cross Keys, International Concierge Association membership, recognises experience and knowledge of the industry. In 2004 when Head Concierge Chris Costard was recommended, he was seen as the perfect recipient with over 31 years of experience in the service industry.

Chris was invited to attend a lengthy interview where he was questioned on his skills, experience and customer focus strategy. He was later awarded his Cross Keys badge at a ceremony at Kingsway Hall, London and is now a member of the British and Commonwealth division of Cross keys. Monthly members meetings take place where Chris attends to share best practice.

With so many guests returning, Chris has become quite a unique attraction.

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